Complaint Letter to CDRKING

From: *****
Sent: Wednesday, January 28, 2009 12:51 PM
To: 'support@cdrking.com'
Subject: FW: letter of complaint - SM Marikina Branch
Importance: High

I submitted this letter one week ago, and I still haven’t heard from you. It is very disappointing. Apparently, my complaint did fall on deaf ears. This shows that my high regard for your company is undeserved. It is no longer a surprise that your staff acted that way. It is evident that customer service and support is not your company’s priority.

*****

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From: *****
Sent: Wednesday, January 21, 2009 3:37 PM
To: 'support@cdrking.com'
Subject: letter of complaint-SM Marikina Branch
Importance: High

January 21, 2009

To whom it may concern:

I would like to file a complaint regarding my distasteful experience in your SM Marikina branch last Friday, January 16, 2009 at around 7:45pm. I was there to purchase a big leatherette case worth P300.00 and a usb hub worth P180.00. The sales staff who assisted me was pleasant enough and I was satisfied with her service, the problem started when staff MARISSA CASTRO proceeded to prepare my receipt. While waiting for her to finish, I noticed that the cd case was also available in a smaller size worth P150.00. I cordially asked her “Pwede pa bang palitan? Ok lang ba kung yung mas maliit na lang ang bilhin ko?” Had she said no, then that would’ve settled the matter, I would’ve paid for my purchases and went on with my evening, but instead she did not answer, stood up abruptly making a loud noise with her chair and slightly pushing the receipt pad she was writing on. It was obvious she was irritated. Then she went to her supervisor to have the transaction voided and to prepare a new receipt. I felt insulted with the way she acted, I was a customer and I felt that my request was not that unreasonable to solicit such reaction. Despite all these, I kept my cool and in a soft voice, making sure no other customer can hear me so as not to embarrass her, I told her “Miss sa susunod, huwag ka magdadabog kasi customer ako. Pangit yung ganoon.” My intention was purely to correct her work ethic. I expected some sort of acknowledgement from her, an apology, a nod, eye contact, anything… but got NOTHING. She just went writing my receipt, without even lifting her eyes and acknowledging that there was a human being in front of her, a customer no less! Again I gave her a chance, still in a soft, calm voice I asked her “Miss, narinig mo ba ako?” that was the only time she met my eyes and said “Opo”. No sorry, no explanations no nothing.

After that experience I paid for my purchases and left the store, but I was still mad in the inside. I barely passed the store doors when I returned and asked for the manager. I was informed that they did not have any they only had a supervisor, DIANE A. ROSALES. I told her what happened. She then asked MARISSA CASTRO to come and face me. Ms. Rosales apologized for what happened but I expected her to admonish her staff for her rude behavior but she did not. As a supervisor, I felt she didn’t handle the situation well. She just let me rant in the store, while she continued to entertain other customers. All that time, I still got no apology from MARISSA CASTRO, who just stood there in front of me, she even had the nerve to accommodate other customers’ inquiries while I was in front of her expressing my disappointment at the service I got. She even continued to prepare receipts, before Ms. Rosales went and assigned the task to somebody else. Only when I said that I was mad because I didn’t even receive an apology or any acknowledgement of any sort did she offer a half-hearted sorry.

I know that you are a good company, I am certain that you offer affordable products with very good quality. I know because I have been an avid customer of your company, and I have patronized your products for years. Most of our household’s computer peripherals were purchased from your store, not to mention the innumerable CD’s and DVD’s we’ve bought there. I have watched your company grow through the years, it is without a doubt due to excellent products and good service that your company offers. I am therefore sure that you company will appreciate this feedback from a loyal customer. The hardwork you put into making sure that the company’s integrity and reputation is intact is made futile by insensitive and rude people like MARISSA CASTRO.

I will highly appreciate your preferential attention regarding this matter. Please give a feedback as to your actions in dealing with this situation. I would like to make sure that this complaint does not fall on deaf ears.

Thank you.

Start being your own boss! Start your path to financial independence!

my birthday girl!

Happy Birthday Dear Bea!!! =)

How is your new year so far?

We are into the 7^th day of the new year, how is it for you so far? Me, ok I guess. Work is hectic, year end processing and everything. Traffic is still terrible. No-meat policy still holding up. 30-minute-aerobic-exercise-a-day failed last night. I just tumbled to bed after dinner and woke up early this morning, with no recollection at all as to what happened in between. Hubby said he made me drink my meds and vitamins but I just couldn’t remember. It’s probably because I still feel sick. My sinuses are still clogged and my head feels heavy… and this rainy morning didn’t help a bit. Oh well.

I didn’t want to dwell on the negative stuff but that’s what I have so far. =)

Looking for a Vegetarian Store

I have been on a not-so-strict no meat diet for some time now. and i have been having some trouble looking for food to eat. when we're eating out, i can opt for seafoods and veggies. sure, there are a lot of restaurants out there that offer alternatives to pork, beef and chicken, but what if i'm home? a girl can take is so much canned tuna you know... i also tried stir frying veggies then i moved on to having tofu blended with other regular viands like adobo and afritada, so that it can soak in the flavors. but time came when i felt that my food choices were very limited. i bought a Filipino vegan cookbook and called for some meat substitutes, aside from the usual tofu. i decided to take it to the next level. i will try and cook using meat substitutes! i started looking for health stores that sold veggie meat. i went to the supermarket, but all i got was tuna tocino, which was yummy by the way and has since been branded as a FAVORITE! by our family.

i surfed the net. i looked for stores that catered to the vegetarians of the Philippines, but came up with nothing. it was really frustrating! here i was, trying a lifestyle change, and yet the net universe seems against me! (drama queen!) i just felt that it was simply not possible! i'm sure there are a lot of vegetarians here in the country, where do they buy their supplies? i mean, there has got to be a vegetarian store here in manila, makati or quezon city.

one time, as hubby and i were buying our dinner from Bodhi, the vegetarian restaurant found in SM Megamall's foodcourt, i asked the one serving us whether she knew where we could buy vegan goodies. she then said that Bodhi was not only a restaurant, they also sold vegan stuff in their manila branch. yipee! hubby got the address and we promptly made plans to go.

when we did finally get to go to Banawe, we just couldn't find their store! hubby drove slowly and we looked at every store along the street but we couldn't find anything! that was until we reached Banawe corner Calamba Street and that's where we saw the Daily Veggie Cafe. It was a restaurant that sold yummy vegetarian dishes, and they also sell uncooked veggie goodies that you can cook to your heart's content.



I was so happy! they had a lot of vegan goodies in that store! and they had really reasonable prices, the sales lady even gave us a discount!

our loot: a vegetarian ham, vegetarian chicken nuggets and meat chunks!







mission accomplished! even though we didn't find our original target, Bodhi, we were able to find a vegetarian food store nonetheless.

and for those looking for a vegetarian store, here are some of their branches:

Daily Veggie Cafe
540 Banawe St. Corner Calamba St. Quezon City
711-8209 and 711-3214

Happy Veggie Health Food Store
Unit C-4A G/F Gilmore IT Center
8 Gilmore Ave. New Manila QC
723-3854

Happy Veggie Health Food Store
958 Masangkay Street
Binondo Manila
245-9257

I'm really grateful that we were able to buy some meat substitutes, because of them, i was able to survive the holidays! thanks too to hubby for fixing up my veggie ham, it tasted so good, it tasted like the real deal. during our christmas eve dinner, i didn't feel left out at all. here's a pic of our christmas feast, with my very own veggie ham (encircled). yummy!

zzzzz....

My mind is already in vacation mode. I am soooo sleepy! The boss is away, everybody is busy. I am so darn sleepy! Just when I said I’d quit coffee again! Argh! So frustrating. Droopy eyelids… want…to..snooze…can’t…fight…anymore….zzzzzzz

 

a plan for my starbucks planner

I know what I will do with my 2009 starbucks planner. Since I already have a pda and I’m not really into diaries anymore, I have decided to use my planner as a food and exercise journal. Yep, lower your raised eyebrows and let me be. It’s my way of holding myself accountable for the weight-loss and healthy lifestyle plan that I have been intending to do for the past year. I succeeded in losing a couple of pounds a few months back, but that new-found pride and bod went down the drain when FIL died and I got sidetracked.

I need to be honest with myself and be responsible enough to accept my shortcomings and pitfalls. And of course, proud enough to pat myself on the shoulders if and when I achieve my set goals.

I intend to put my goals in writing so that I may look at them from time to time to gauge my performance.

I will stick to this plan. I need to. Next year, It’s 2009 already, and I’m not getting any younger. I need to act NOW!

blessings in disguise

This year has been a roller coaster ride for our family. Lots of ups partnered with lots of downs. There have been a lot of reasons to be sad this year, but how can we stay sad for long when God keeps on sending good things our way. As they say, I just have to focus on the silver lining and be grateful. Hubby and I received several bad news that could’ve crushed our already wavering spirits but thankfully, God did not let us wallow in our misery. He showed us the good side, the bright side, He showed us that all the bumps that we encountered were blessings in disguise that we should be grateful for.

Simbang Gabi starts tomorrow!

Christmas is definitely in the air! Tomorrow we start the Filipino tradition of Simbang Gabi. It is a series of 9 dawn masses meant as a novena which will lead up to the Midnight Mass on Christmas eve. As with other novenas, It is believed that if you are able to complete the whole novena, your prayer will be granted, enough incentive to try and wake up early. Of course the yummy breakfast of bibingka, puto bumbong and other kakanin is definitely a treat for the whole family. It is a very rare occasion that the family gets together in the morning for breakfast since we often go on our own ways in a rush to go to work.  

Hubby really wants to complete the novena this year. I really hope I can get up early! We are planning to bring the little one along, but I’m not sure if  we can get ready on time. Good thing that the church is just in front of our house, we can just lug some monoblock chairs since the church will be packed for sure!

Time sure flies so fast. Christmas is just a few days away! =)

 

rainy friday

Hmmm… it’s a rainy wet Friday yet again. It was just like this last week, what is it with Fridays and rain?! Hmp.

I heard some theories like cloud seeding, because later today some concerned citizens will be staging a rally to voice out their protest against the move for charter change. Hmmm. What good will that do to us? Nada. Just more confusing and irritating traffic jams here in Makati.

I keep hoping I’m in bed, at home. Hay. I just love bed weather, but only when I am actually in bed!

Rainy Christmas… not really that appealing to me.

Diet Tips to Prevent Holiday Bingeing

Holidays are fast approaching. Many are already feeling giddy with anticipation. There is the warm feeling of having family around, and the satisfaction we feel when we finally get to sink our teeth on the home cooked goodies we’ve missed during the year. All these holiday cheer can get our stomachs growling and out of control. And so I’ve come up with some tips that can help us keep to our diets during this Christmas season.

One main point to remember is to stay conscious as we eat. Don’t let yourself go on autopilot, because if you do, you can end up shoveling food into your mouth and afterwards, you will definitely be filled with remorse.

• A few minutes before the meal, be sure that you will be taking your meal on the table by the way, never on your bed or on the couch, take in five or six deep breathes. Let yourself feel relaxed and in control. Know your battle ahead and be ready.
• One minute before the meal, contemplate on the work that went in preparing this meal. What are the ingredients, how was it cooked, are these healthy food choices or not? Think about how this will affect your body, appreciate how this food will nourish your body.
• Halfway through the meal, stop for a minute or two. Put down your spoon and fork, and take a sip of water. Sit quietly, and you might just feel that you are already full. Stop eating when you do feel you are no longer hungry.
• Ten minutes after the meal, allow yourself  a couple more minutes to relax, do another set of deep breathing. Focus of the delightful sensations the food has caused on your senses and your body. Appreciate the feeling of fullness and nourishment. Let your body feel that it has gotten the dietary requirements for the moment and restrain your eyes from hovering and dwelling on the dessert tray.

Keep these tips in mind the next time you attend that Christmas party or that family reunion. Good luck!